Customer Service Representative

24 000 ₴ місяць
Vista Trans Holding
Івано-Франківськ Повний день Повний робочий день

Опис:

Vista Trans Holding Inc. is a leading asset-based carrier located in Lake in the Hills, IL. With a robust fleet of 550 power units, we specialize in a range of transportation services, including dry, temperature-controlled, hazmat, and over-dimensional freight. At Vista, we are committed to delivering exceptional service and innovative solutions to meet the diverse needs of our clients. Our team of experienced professionals and state-of-the-art equipment ensures the highest standards of safety, efficiency, and reliability in every shipment we handle.

Schedule:

15:00 — 23:00 from the office, 23:00 — 1:00 from home (Kyiv time), Mon-Fri.

Office Location:

вулиця Любомира Гузара, 32, Івано-Франківськ, Івано-Франківська область, 76000

We offer:

  • Comprehensive training
  • Performance-Based Bonus
  • Paid Public US holidays and paid birthday leave
  • 15 days of paid PTO per annum
  • Regular salary reviews and career growth
  • Referral bonus system

Essential Duties and Responsibilities:

  • Managing and growing assigned customer accounts and relationships
  • Acting as the primary point of contact between Vista and the customer
  • Following up with the internal team on the status of current loads
  • Accepting and entering loads into the company’s system
  • Ensuring accurate and up-to-date data entry for all customer loads
  • Verifying rates, pickup and delivery appointments, and required information
  • Scheduling and rescheduling pickup and delivery appointments
  • Collecting all required paperwork for opening and closing each load
  • Ensuring add-ons, detention, layovers, and accessorial charges are properly collected from the customer
  • Communicating with planners and the sales team to build strong, long-term strategies with clients
  • Maintaining a high level of customer satisfaction through proactive and clear communication
  • Monitoring performance of service teams to ensure high-quality, premium service delivery
  • Protecting Vista’s interests while balancing customer priorities and expectations
  • Following all company procedures, policies, and standards

Qualifications:

  • Experience: Previous experience in logistics or transportation is a plus but not required
  • Education: Minimum college-level education preferred
  • Language: Must speak English at a B-level or higher

Skills:

  • Strong interpersonal and communication skills
  • Excellent multitasking and time-management abilities
  • Organized, self-disciplined, and proactive
  • Customer-focused with a positive, solution-driven mindset
  • Ability to work under pressure and meet deadlines
  • Professional and friendly personality
  • Strong desire to learn and grow within the company
  • Prior experience in any office or administrative role is a plus

Please apply on Work.ua and make sure to have an English-written resume.

18 вер. 2025 р.;   from: www.work.ua

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